INFORMATION CENTER


What is a Headset?

The telephone headset performs the functions of a telephone handset, but it is worn on the head rather than held to the ear. Like a handset, it consists of a receiver (speaker) that lets you hear the person at the other end of the conversation, and a transmitter (microphone) that converts your voice into electrical impulses. In a headset, these two components are usually worn by means of a headband or an earhook. Typically, headsets are part of a system consisting of a headset and an amplifier. The amplifier is the electronic interface between the telephone and the headset. Many of today's electronic or digital telephones have this interface built-in, and therefore do not require a separate amplifier.

How did headsets come about?

Years ago, all telephone calls were routed through manual telephone exchanges. Calls were connected by an operator who used cables to physically patch lines together at a switchboard. Headsets made life easier for the operators, by enabling them to use both hands to run the exchange.

How have headsets changed over the years?

Headsets were originally rather bulky and uncomfortable. But advances in communications technology, and the development of increasingly lighter and stronger materials have enabled manufacturers to meet user demand for more comfortable, better-sounding headsets. As a result, the best of today's headsets are incredibly lightweight and comfortable, and sound as good as - or better than your handset.

ADVANTAGES


There are many reasons to use a headset rather than a handset. And the more you depend on the telephone, the greater the benefits of using a headset.

Hands-free communication.

In business situations, people rarely just talk on the telephone. They take notes, enter data on a PC, review documents, search through files, or even drive a car, all with one hand, or while cradling the handset between their head and shoulder. When you consider this, it's easy to see the most obvious benefit of using a headset: it frees both hands.

Strain-free communication.

Cradling the handset between the head and shoulder is not only uncomfortable. It can be damaging, especially for people who spend a lot of time on the phone. A headset immediately eliminates the risk of disability, from simple neck strain to chronic repetitive-motion injuries.

Freedom of movement.

Properly set up, a headset also makes it possible to move more freely while on the phone. You can bend to retrieve a file from a bottom drawer, or stretch to check your in-basket, without having to put your handset down. And with wireless models, depending on the headset model, you can even roam as far as 150 feet (50 meters) from your desk, and still be connected to your call!

Better sound quality.

Headset sound quality is extremely good. In noisy environments, binaural models deliver sound to both ears, and noise-canceling microphones eliminate almost all background noise. Together, they dramatically reduce distractions, keeping users focused and communications accurate.

Enhanced productivity.

All together, the advantages of headset use add up to increased efficiency. In fact, industry studies show that headsets boost productivity by as much as 43%!* The combination of fewer distractions, fewer mistakes, improved customer service (and customer satisfaction) and happier, healthier operators make headsets an unmatched time-and-money-saving, productivity investment. *Teleconnect magazine, November 1994.

BENEFITS


Everyone can benefit from using a headset.

It used to be that only people who regularly spent a couple of hours a day or more on the telephone were considered headset candidates. This picture has changed. Today, many people view headsets as standard office equipment, and depend on them - regardless of how much time they spend on the phone. Of course, the more telephone-dependent you or your company are, the more valuable headsets will be to you. The following is a list of the kinds of businesses and occupations that traditionally depend on headsets:

 * Receptionists
* Booking Agents
* Travel Agents
* Freight Forwarders
* Taxi/Car Service
* General Office
* Attorneys
* Computer Users
* Dispatchers
* Sales Departments
* Telemarketers (incoming and outgoing)
* Customer Service/Help Desks
* Reservations Agents (hotel, car, airline, etc.)
* Banks and Financial Services
* Health Care and Emergency Services
* Emergency Road Service


SUPPORT

RCM & Associates is proud to offer the best of all commercial grade headsets available. We look for the same things in a good product that you do; comfort, sound quality, reliability and compatibility to name a few. Add a great service and warranty program and THAT is a good product worth your investment. RCM could not agree more. This is why we are very particular when selecting the headset equipment in our product line. All headset users would agree that characteristics like quality are necessary when choosing a headset. However, when deciding on a certain style, all of our requirements may differ. RCM offers a wide assortment of styles to accommodate each headset user. From the most universal headband, to the most custom headset... RCM has the quality and style to suit your headset needs.

If you have any questions regarding which headset is right for you or you have any questions about the headset you recently purchased, please give us a call. Personalized service is what RCM & Associates is all about.

CALL RCM TODAY!

Please call 1-847-298-8100 or e-mail RCM & Associates at rcm@rcmheadsets.com to discuss your specific needs and requirements.